Evergreen Gateway Process

Our Process

Onsite Installation

Your merchant account must be integrated appropriately and set up properly to ensure stability. Experienced professionals ensure the installation and startup of your merchant account. Once your account is approved, we will reach out to schedule integration for eCommerce accounts. For retail accounts, we will schedule installation in person or by phone. Making sure your account is set up properly is vital to a stable merchant account platform.

Comprehensive Merchant Training

Training is key to success with any service. We provide preliminary onsite training and extensive ongoing training for your merchant account services to ensure you and your staff are as comfortable and proficient as possible. Training for eCommerce and retail merchant accounts are available for you and your staff. Depending on the service we are providing, we will tailor the training to your needs to ensure a complete understanding of your services and competence in using them.

Qualified and Responsive Personnel

Customer service and technical support for your merchant account are provided with ability to escalate any technical issues to our remote support team for additional assistance. Staff is available to assist with customer service issues during regular business hours. Technical assistance is provided via phone support 24 hours, 7 days per week.

Convenient Scheduling and Support

We work around your schedule to complete the integration and installation of your merchant account, to avoid any disruptions in your daily business operations. Our staff is available any time you need us, and we will accommodate your timeline as not to interfere with your operation. Support is key to a stable platform. We understand this and make it our priority. Our team knows that competent support is key to the success of your merchant account.